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Refund and Returns Policy

Overview

Our refund and returns policy lasts 15 days. Please check the product description for returns and refunds. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, you order needs to be a prepaid order for you to be eligible for a return or refund, for your item must be unused and in the same condition that you received it. It must also be in the original packaging and the most important aspect is we need to have a package opening video in avi or mpeg format and it should be sent to complaints@wholesalemegamall.com with a subject line ” {Order ID} Manufacturing Defect“. Any other issue resulting in damage due to transportation will be replaced only after the shipping amount (Rs. 100) is paid to us in advance and the product will be shipped to you free of cost.

Several types of goods are exempt from being returned which will be mentioned in the description. 

To complete your return, we require a receipt or proof of purchase in original with the original packing so request you to open the packing with utmost care and preserve the original packing till you are sure you dont want to use the product.

Please do not send your purchase back to us without intimating on complaints@wholesalemegamall.com, if this is done the return wont be processed under any circumstance and will be the sole responsibility of the buyer.

There are certain situations  refunds or returns are denied:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 15 days after delivery (No exceptions will be entertained)
  • Any item which has been received by a neighbor or building security and not the original buyer or anyone from the buyer household.

Refunds

Once your return is received and inspected, our refunds and returns team will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If refunds or returns are approved, then your refund will be processed within 7 to 10 days, and a credit will automatically be applied to your credit card or original method of payment only, and will not be sent to any other method under any circumstance.

Late or missing refunds

If you haven’t received a refund yet, first check and confirm with your bank again.

Then contact your credit card company, as it may take some time before your refund is officially posted by the credit card company.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at complaints@wholesalemegamall.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded. Items which have been purchased using Gift Cards cannot be returned or refunded. 

Exchanges

We only replace items if they are defective or damaged at the time of manufacturing. If you need to exchange it for the same item, send us an email at complaints@wholesalemegamall.com and send your item to the dispatch works address provided on the packing slip.

Shipping returns

To return your product, you should mail your product to the dispatch works address provided on the packing slip only.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and in such cases no refund or returns will be considered as we do not control the third party logistics and you may have to co-ordinate with your shipping company to track the package.

Need help?

Contact us at info@wholesalemegamall.com for questions related to refunds and returns.

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